Contact Us
If you have an issue or question that requires immediate assistance, you can email us at help@ridergrid.com
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
Delivery charges for orders from the Online Shop?
Free Standard Shipping on all purchases.
Do I receive an invoice for my order?
Standard Shipping (5-6 business days) Expedited Shipping (2-3 business days)
How long will it take to get my package?
Yes you can view it in your orders page too.
Payment Information
What payment methods are accepted?
We accept all major credit and debit cards including AMEX, Mastercard, Discover and Visa.
What should I do if I receive a damaged or wrong product?
Please email our team immediately at help@ridergrid.com.
Can I change or cancel my order?
Yes as long as the order is not shipped. Please email our team immediately at help@ridergrid.com.
What is "package tracking" in my orders?
It helps you view the live tracking status of your order.